Privacy Policy, Data Security as of May 9, 2019

Privacy

Thank you for visiting comoe.com (hereinafter referred to as "Comoe" or "we"). We are committed to keeping your information and files private and recognizes the importance customers place on the privacy and confidentiality of their information. While new technologies allow us to more efficiently serve our clients, we are committed to maintaining the rigorous privacy standards that are synonymous with our established and trusted name.

Comoe is respectful of data privacy and adopts the best practice in compliance with applicable privacy law and regulations, including the EU General Data Protection Regulation (“GDPR”). If you are a European Union (EU) resident, please note that there are a number of provisions in this privacy policy that apply uniquely to you. Comoe does not have a EU representative, as required by Article 27 of the GDPR. Comoe is dedicated to privacy protection and staying GDPR compliant.

We provide our Privacy Policy (hereinafter "Policy") to explain our online information practices and the choices you can make about the way your information is collected and used. Comoe adheres to applicable law to ensure the security and confidentiality of personal information you share with us. 

Covered Web Sites

This Policy is applicable to this entire web site, including all areas where files are gathered and account data is added, printed, and/or transmitted. It does not apply to any other online services, or to any other web sites published and/or maintained by Comoe.

This Privacy Policy covers all the online information practices of comoe.com. Other sites maintained by Comoe may operate under their own Privacy and security policies. Third party web sites operate under their own Privacy and security policies.

Spam Policy

By providing us with your email address, you agree to allow us to send 2 or 3 emails throughout the year about subjects that could affect you and our services to you.

We at comoe.com respect the privacy of your email inbox. We don't like spam and we don't want you to get email from comoe.com that you have not anticipated. If you wish to stop receiving email from comoe.com, just contact comoe.com directly and we will stop emailing you. It's that simple.

There's no need to mark the unwanted email as spam, set up a blacklist, or inform your internet service provider. The fastest and easiest way to stop unwanted emails is to contact comoe.com support. You can also simply click "Unsubscribe" on the emails themselves.

Please contact comoe.com if you have any questions regarding our spam policy, or about any email you received from us.

Internal Controls

When collecting, storing, and retrieving your personal data, extensive internal controls are maintained throughout the process to ensure security and confidentiality.

Our Internet-based systems are protected behind firewalls, and all mission critical servers are deployed in a cluster environment to provide an even greater level of security and protection against system failure. All data is maintained and backed-up on a regular schedule to provide adequate redundancy and ensure that the integrity of information is never jeopardized.

Visit our cookie setting and management page on how cookies are used. 

Our employees are subject to strict guidelines regarding confidentiality, and internal access to customer data is restricted to highly trained personnel on an "as-needed" basis.

Transmitting Information

When transmitting information between you and our server, as well as when communicating with the Internal Revenue Service (IRS) for electronic filing, data security is handled through a protocol called Secure Sockets Layer (SSL). SSL is an established and mature Internet security standard with two dominant features: data encryption and web server authentication.

Data Encryption

Data encryption is the process of transforming legible information into a complex arrangement of illegible information. SSL uses a private/public key combination to encrypt data when it is sent and to decrypt data when it is received. SSL encrypts data using a mathematical formula, also referred to as a “key.”

Encryption strength is measured by the length of the key used to encrypt the data; the longer the key, the more effective the encryption. Using the SSL protocol, data transmission between you and our web server is performed at a standard level of encryption strength.

Web Server Authentication

An SSL certificate is issued to ensure authentic and accurate identification of a secured web server. This translates into a digital ID, an electronic fingerprint, which is included in the key used to encrypt the data. Only our web server, in this case, is able to decrypt the data that you transmit because it is the intended (and digitally certified) secured web server for the applicable data transmission.

Visiting Our Website From Outside the United States

If you are located outside the United States (U.S.) and are visiting comoe.com outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. We take steps to ensure that your privacy is protected. By accessing and using our services, you agree and understand that your information may be transferred and processed by comoe.com and other third parties with whom we share it as described in this Policy.

The Information We Collect

This Policy applies to all information collected or submitted on our web site. If a credit card is used to pay for the service, in addition to files uploaded and account information entered, we collect the following credit card and personal information:

  • Cardholder's Name
  • Credit Card Type
  • Credit Card Number
  • Expiration Date
  • Cardholder's Billing Address
  • Daytime Phone Number
  • E-mail Address

The credit card information is used to process your transaction, and is used consistent with the Payment Card Industry Data Security Standard (PCI DSS).

We also collect the following information for use in answering your inquiries for technical support when you submit an email requesting our assistance:

  • Your Name
  • User ID
  • E-mail Address
  • Phone Number
  • Operating System
  • Browser Type
  • Connection Type/Speed

The Way We Use Information

In the normal course of business, and subject to the limitations explained below, your files posted or edited on comoe.com is used solely for the purpose of allowing you to edit, share, convert, etc. your files. The files you store are not shared by comoe.com with third parties without your consent.

Credit card information provided to Comoe is handled consistent with the Payment Card Industry Data Security Standard (PCI DSS).

Our Basic Free Service entitles you to notification via e-mail on file status information. In order for us to provide you with the Basic Free Service, it is required that you provide us with your e-mail address and consent to our limited review of your data in order to provide customer support upon your request.

In addition to our Basic Service, we may send to you, via your e-mail address, information and promotional messages about other products and services that we think may be of interest to you. Any sharing of such information is subject to the opt-out option as discussed in the paragraph below.

Consent to Use Information

By using this web site (comoe.com), you consent to the terms of this Policy.

Should the Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

Your use of this service means that you consent to our limited access and review of your data to provide you with the Basic Free Service.

In addition, we may provide you with promotional messages. You will have the option to opt-out of receiving such promotional messages. Declining to receive e-mail promotional messages will not affect our ability to deliver our Basic Service to you.

Third Party Services 

For the purpose of providing you with additional information or services, our web site also provides links or references to our other web sites or to third party web sites of online information providers, advertisers, and other business partners. When offering partner services, the partner who will be receiving your information will be clearly identified.

We are not responsible for information gathered by third party web sites. You should review any third party sites' privacy policies for details regarding information they gather. Any time you are preparing to navigate to a site that is not covered by this Policy, we will indicate at the bottom of the page that you are leaving our site.

Children Under Thirteen Years of Age

Pursuant to the Children's Online Privacy Protection Act of 1998 (COPPA), Comoe generally does not knowingly collect personally identifiable information from children under thirteen (13) years of age. Comoe only collects information from children under thirteen years of age after receiving verified parental consent prior to collection. Upon notice that Comoe has inadvertently collected personally identifiable information from a child under thirteen, we will take all reasonable steps to remove such information from its records as quickly as reasonably possible.

Transition of Ownership

Were Comoe to engage in a business transition, such as a merger, acquisition, or sale, your personally identifiable information may be among the assets transferred. Users will be notified of any ownership transition via prominent notice on the Site at least thirty (30) days before any such change in ownership or control of your personal information is undertaken.

Disclosure by Legal Mandate

Comoe reserves the right to disclose your personally identifiable information as required by law and when we believe such disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served through our web site.

Privacy Policy Changes

Comoe will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on comoe.com.

How to Contact Us

Should you have other questions or concerns about this Privacy Policy, please submit your questions using our Customer Support website below.

Mixnet Corp., PO Box 11431, Blacksburg, VA 24062 or Contact online.

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